Refund & Cancellation Policy

Last updated: 20 October 2026

At GlobeLink eSIM, we aim to provide reliable eSIM services and a smooth customer experience. Please read our refund, cancellation, and replacement policy before placing an order.

1. Order Cancellation

Customers may request cancellation and a refund before their order is fulfilled.

Once an order has been confirmed and fulfilled, it is generally non-refundable and cannot be cancelled, except where a refund or other remedy is required by applicable law or covered by our replacement warranty below.

To request cancellation, contact us as soon as possible through WhatsApp or email and provide your order number. Cancellation requests are subject to the order's fulfilment status.

2. 30-Day Replacement Warranty

GlobeLink eSIM provides a 30-day replacement warranty from the date the eSIM is delivered.

If your eSIM is suspended or experiences a technical or service issue within this 30-day period, you may contact us to request assistance.

After reviewing the issue, we may offer:

  • A replacement eSIM: We will provide a replacement if the issue is verified and the product is eligible.

  • A refund: If the issue qualifies under this policy and a suitable replacement cannot resolve it, you may request a refund.

Please contact our support team with your order number and a description of the problem. We may request reasonable evidence to investigate the issue.

3. Warranty Exclusions

The replacement warranty does not cover issues caused by:

  • An incompatible or carrier-locked device.

  • Incorrect installation or activation by the customer.

  • Misuse, unauthorized modifications, or failure to follow the supplied instructions.

  • Restrictions imposed by third-party websites or applications, including rejection of a phone number for OTP or account verification.

  • Issues outside our control that do not arise from a fault with the supplied eSIM or service.

4. How to Request a Refund or Replacement

To submit a request:

  1. Contact GlobeLink through WhatsApp or email.

  2. Provide your Shopify order number.

  3. Explain the issue and when it started.

  4. Include relevant screenshots or error messages, if available.

Our team will review your request and inform you of the available resolution.

5. Refund Processing

Approved refunds will be returned through the original payment method where possible. If this is not feasible, we will discuss an appropriate alternative with you.

Processing times depend on the payment provider and financial institution.

6. Contact Us

For cancellations, refunds, or replacement requests, contact:

Business: GlobeLink eSIM
WhatsApp: +92 331 4210382
Email: support@globelinkesim.com

Please replace the email address above if it is not yet active.

7. Your Legal Rights

This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law. Where mandatory consumer protection laws provide additional rights to a refund, cancellation, or replacement, those rights will apply.

By placing an order, you acknowledge that you have read this policy.