Frequently Asked Questions (FAQ)

1. Is this a data-only eSIM?

No. This is a prepaid eSIM with a phone number, not a data-only eSIM.

2. Can I receive OTP verification codes?

You may receive OTPs for WhatsApp, Telegram, IMO, Facebook, Google, Amazon, PayPal, and other services, subject to platform restrictions. OTP delivery is not guaranteed.

3. Which phones support eSIM?

Selected models of iPhone, Samsung Galaxy, Google Pixel, Motorola, and other brands support eSIM. Compatibility depends on the exact model.

4. How do I check eSIM compatibility?

Dial *#06# on your phone. If an EID appears, your phone generally supports eSIM. You can also check your SIM settings for an “Add eSIM” option.

Not sure? Contact us with your phone model, and we'll help you check.

5. Does my phone need to be unlocked?

Yes. Your phone must be carrier-unlocked and eSIM-compatible. Carrier-locked or JV phones may not work. PTA approval and carrier unlocking are different things.

6. How will I receive my eSIM?

We deliver eSIM details and activation instructions digitally after your payment is verified. Orders are processed manually.

7. Can I use it outside Sri Lanka?

International use depends on roaming availability and your plan. Contact us before ordering if you need international use.

8. What if my eSIM stops working?

Contact us within 30 days. Eligible products are covered by our replacement warranty, subject to our policy.

9. Can I get a refund?

You may request cancellation and a refund before fulfilment. After fulfilment, refunds are generally unavailable except where our policy or applicable law provides otherwise.

10. How can I contact you?

WhatsApp: +92 331 4210382
Email: ceo@globelinkesim.com

GlobeLink eSIM — Your Number. Your Privacy. Your World.